Process Mapping

Process Mapping

Process Mapping is the technique of using flowcharts to illustrate the flow of a process, proceeding from the most macro perspective to the level of detail required to identify opportunities for improvement. Process mapping focuses on the work rather than on job titles or hierarchy.

Programme Target Audience:

Employees who are involved in process improvement initiatives in their area of work


Aims and Deliverables:

⁻Provide candidates with a high level overview of Continuous Improvement

⁻In-depth knowledge of Process Mapping techniques. After completing the programme, participants should feel comfortable leading a process mapping session with a group

Programme Details

Workshop 1 (4 Hrs)

•Principals of Continuous Improvement (concept of value and waste)

•Overview of facilitation skills

•Theory of process mapping – As Is, Value Analysis & To Be process mapping

•Practical example of process mapping (trainer facilitates mapping of a selected area with the team to demonstrate the technique)

Practical Exercise

•Individuals will work in small team and carry out a process mapping exercise on a selected area (to be completed over a two week period)

•Mentoring available from the engineering team

Workshop 2 (4 Hrs, approx. 2 weeks after the first workshop)

•Review Learning Assignment - Trainer assesses the process maps completed by each team

•Trainer reviews classification of value categories (value and waste)

•Recommendations / inputs for each individual